Our approach to your care




We understand that cancer diagnosis and treatment can be tough to deal with. That’s why we work to make your healthcare experience as smooth and well-coordinated as possible.

The new Cancer Centre at Guy’s Hospital helps us to ensure you receive seamless care, in state-of-the-art facilities, designed with patients at its heart.

Clear, caring communication

Volunteer giving directionsWe know that communication is especially important to our patients and their loved ones. You will be welcomed to our services by receptionists and administrative staff who are warm, friendly and sensitive to your needs.

Throughout your treatment, you will have a named key worker or clinical nurse specialist to talk to. He or she will be your first point of contact if you have any questions or difficulties.

If there is an unavoidable delay, we will keep you updated and check that you are comfortable.

If you have chemotherapy, we will phone you later to see how you are feeling. We encourage you to stay in touch and contact us with any questions, however small.

Care that’s personal to you

We know that a diagnosis of cancer means something different for everyone. When you step through our doors, you will receive care that is tailored to you.

Your emotional and social well-being are important as well as your physical health. You and a carer or loved one can access therapies such as massage and counselling, through our partner charity Dimbleby Cancer Care.

Cancer can also affect practical aspects of life too, such as income. You can visit our on-site benefits advisers during clinics for advice and support.

Through the innovative new Gordon Survivorship Centre, we can support you to live as healthily as possible after your treatment has finished. For patients who need support as they approach the end of life, our specialist palliative care team can help to make every day count.

This is what ‘patient-centred care’ means to us: putting you at the heart of your healthcare. In short, you come first in everything we do.

Working together

Your cancer care team will include specialist doctors, nurses and therapists who work together to ensure that you receive the best possible care, tailored to your needs.

Doctor talking to a nurse at the Cancer Centre at Guy's.Guy’s Cancer benefits from being part of Guy’s and St Thomas’ NHS Foundation Trust, providing a full range of medical care.

For you, that means joined-up care, all in one place. If you need surgery, diabetes treatment or support from our learning disabilities team, we have specialists right here, who can work as part of your cancer team.