Frequently asked questions
Please see some answers to common questions we have received during the coronavirus (COVID-19) pandemic.
I have been referred to the service but I have not heard anything
An acknowledgement letter will be sent to the patient once a referral has been accepted. If you have not received a letter, please contact your referring therapist or the assistive communication service.
I am worried that I might have coronavirus (COVID-19)
Please call NHS 111 for advice.
I have an appointment soon and I have not heard from you
We are attempting to contact all patients in advance of your appointment. If you haven't heard from us and your appointment is less than three days away please contact us.
I am worried that my speech or communication is deteriorating
If you need specific clinical advice from our team please contact us.
My communication device has broken or is not working
Please call or email us - we will have a clinician and a technician available to assist and advise you. We will assist you over the phone, or if we need to arrange a repair or replacement we will discuss using a courier or delivery service with you.