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Assistive communication community service

Helping to make communication quick, simple and effective

Coronavirus: assistive communication community service update

Due to increased demand on our services as a result of the coronavirus (COVID-19) pandemic, the assistive communication service is currently accepting referrals and changing how the service is provided to patients.

Initial assessments and reviews are taking place virtually through Attend Anywhere, where possible. Home visits continue to take place where necessary, subject to a risk assessment made by phone, and use of required personal protective equipment (PPE).

Clinicians are encouraged to make referrals to the service as usual. Please contact us by phone or email to discuss potential referrals.

See our frequently asked questions for further information.


We are doing everything we can to support GPs and your patients during the coronavirus (COVID-19) pandemic. If you need advice from our clinical team please contact us by telephone or email.

About us

Our assistive communication service (ACS) supports adults and children with complex physical and/or communication disabilities.

The service has been commissioned by NHS England to provide a specialised augmentative and alternative communication (AAC) service in north and south east London. 

As part of this service, we assess adults and chilldren with complex AAC needs.

We provide AAC communication equipment and on-going support and maintenance for those that meet our referral criteria.

We will also provide support and training to local community teams who are working with AAC.

Where we work

We support services across 11 different London boroughs:

  • LambethAssistive communication service referral area map
  • Southwark
  • Lewisham
  • Bromley
  • Greenwich
  • Bexley
  • Newham
  • Barking and Dagenham
  • Waltham Forest
  • Redbridge and Havering.


Please visit the main Trust coronavirus (COVID-19) page for more information.


Assistive communication service
Bowley Close Rehabilitation Centre community services
Bowley Close
Farquhar Road
London SE19 1SZ

Tel: 020 3049 7751


Opening times: Monday-Friday, 9am-5pm