Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are here to help

Coronavirus and bladder and bowel specialist nursing: frequently asked questions

Information for patients

Frequently asked questions 

Please see some answers to common questions we have received during the coronavirus (COVID-19) pandemic.

  • I have been referred to the service but I have not heard anything

    We have received your referral according to the existing process. If your appointment is urgent you will be scheduled for a face-to-face appointment. If it is non-urgent it will be scheduled as a telephone consultation. You will be added to the normal waiting list and we will be in touch with you in due course.

  • I am worried that I might have coronavirus (COVID-19)

    Please call NHS 111 for advice. 

  •  I have an appointment soon and I have not heard from you

    We are attempting to contact all patients in advance of your appointment. If you haven’t heard from us and your appointment is less than 3 days away please contact us on or 02030498810 (please use email unless your request is urgent). 

  • I have symptoms that I am worried about

    If the symptoms are related to the condition for which we are seeing and you need specific clinical advice from our team please contact us on or 020 3049 8810 (please use email unless your request is urgent).