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Ear, hearing and balance problems and coronavirus

Information for patients

Ear, hearing and balance related problems

If you have concerns about on-going or worsening symptoms related to your ear(s), hearing and/or balance, such as:

  • discharge from the ear(s)
  • sudden onset complete deafness in one (or both) ear(s)
  • weakness affecting one side of the face
  • dizziness or balance disturbance causing nausea/vomiting or limiting your daily activities
  • persistent earache not responding to simple pain relief (eg paracetamol).

Advice service for existing patients

For ear, nose and throat (ENT) patients already registered with our service only, you can contact us by emailing and one of the clinicians will get back to you within 72 hours to provide advice by email or arrange a telephone/video consultation. Please ensure that you include your name, date of birth, Guy's and St Thomas' hospital number in your email if possible, and the best contact number.

If you are unable to use email or if your query is urgent, please call us on 020 7188 8872, Monday to Friday, 8am to 5pm.

Please note, our ENT department normally provides ear wax removal/microsuction service only for those who have medical contraindications to syringing in the community. However, we regret that this limited service is currently also suspended unless it is clinically urgent.

Hearing device related problems

If you are having problems with hearing aids issued by Guy's audiology department, please contact 020 7188 2211 or by emailing

For more information about audiology at Guy’s Hospital please visit our adult audiology centre webpage.

If you have a hearing implant (eg cochlear implant, middle ear implant, bone anchored hearing aid) and need advice, please contact the hearing implant team at St Thomas’ Hospital on 020 7188 6245 or by emailing

For more information for St Thomas' hearing implant centre please visit the hearing implant centre webpage

If you have hearing devices issued by another provider, you will need to contact them directly.

Useful websites and links

You may find some useful information and advice from the following websites: