Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are here to help

Coronavirus and Hearing Implant Centre: frequently asked questions

Information for patients

Frequently asked questions

Please see some answers to common questions we have received during the coronavirus (COVID-19) pandemic. 

  • I have been referred to the service but I have not heard anything

    We have received your referral but are currently not scheduling any new patients unless clinically urgent. You will remain on our waiting list and we will be in touch with you in due course.

  • I am worried that I might have coronavirus (COVID-19)

    Please call NHS 111 for advice.

  • I am on medication prescribed by your team and I am not sure if I should stop taking them

    Do not stop any medication unless specifically told to do so by your clinical team.

  • I have an appointment soon and I have not heard from you

    We are attempting to contact all patients to cancel all face to face appointments.  Please do not attend the hospital unless you have had a clear request from the service to still attend.

  • I have symptoms I am worried about

    If the symptoms are related to the condition for which we are seeing and you need specific clinical advice from our team please contact us.


    Tel: 020 7188 6245