Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are here to help

Your visit to the plastic surgery department

Providing planned and emergency surgery 

Coronavirus: plastic surgery update

In response to the coronavirus (COVID-19) outbreak, please read our advice and information before attending the service.

What do I need to bring with me?

Please bring details of all medications you are currently taking or have taken recently, as well as any other medical conditions and allergies. This should include prescriptions from a doctor, herbal or alternative remedies and anything you have bought over the counter.

What if I need to change or cancel my appointment?

You can make or change an appointment online or by telephone on 020 7188 8882. 

If you can't make your appointment, please tell us soon as possible so that your appointment can be given to another patient.

What might happen at my appointment?

Your first appointment may take longer than usual. We make every effort to see you on time, however our outpatient clinic can experience delays and appointments sometimes overrun. Please make sure you allow plenty of time for your appointment.

The doctor will take a full history and examine you. To properly assess your condition, you may be asked to undress so that the area(s) affected can be examined. We will automatically offer you a chaperone if an intimate area of your body needs examination, but you can request a chaperone at any time for part or all of your appointment.

We may need to do additional investigations or procedures during your appointment including:

  • blood tests
  • x-rays
  • aspiration of fluid
  • injections.

If this is the case, we will give you further detailed information.

The person you see may not be the clinician named in your appointment letter, but it will be a member of their team, which includes nurses and therapists. 

As this is a teaching hospital, students supervised by qualified staff might be involved in your care. It is valuable training for students and does not affect the quality of your treatment in any way, but please tell us if you do not want them to be present or involved. We will always respect your wishes.

What happens after my appointment?

If you need further treatment, where possible, we will book follow-up appointments, including any diagnostic tests necessary, while you are in the clinic. If this is not possible, we will contact you by phone or letter to confirm future appointment dates or admission for surgery.

If you are concerned about your wound and need advice, please see our useful telephone numbers contact sheet (Word 220Kb). If it is an emergency, please attend our emergency department (A&E).

Useful links