Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are here to help

Coronavirus and respiratory medicine: frequently asked questions

Information for patients

Frequently asked questions

Please see some answers to common questions we have received during the coronavirus (COVID-19) pandemic.

Our services are open and safe to attend, even during the lockdown. If you've been invited for an appointment, it's important that you still come in.

You can find out more about what we are doing to keep you safe when attending our hospitals and community sites on our frequently asked questions – keeping you safe page.

  • I have been referred to the service but I have not heard anything

    We have received your referral but are currently not scheduling any new patients unless clinically urgent. You will remain on our waiting list and we will be in touch with you in due course.

  • I am worried that I might have coronavirus (COVID-19)

    Please call NHS 111 for advice.

  • I am on medication prescribed by your team and I am not sure if I should stop taking them

    Do not stop taking any medication unless specifically told to do so by your clinical team. 

  • I have an appointment soon and I have not heard from you

    We are attempting to contact all patients in advance of your appointment. If you haven't heard from us during the week of your scheduled appointment, please contact us.


    Tel: 020 7188 5828

  • I have symptoms that I am worried about

    If the symptoms are related to the condition for which we are seeing and you need specific clinical advice from our team please contact us.


    Tel: 020 7188 5828

  • My medication is running out and I need a prescription

    If the medication is usually prescribed by your GP contact the surgery. If we usually prescribe your medication, please contact us (please use email unless your request is urgent). 


    Tel: 020 7188 5828