Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are here to help

Visiting patients

Patients and visitors

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General visiting guidance

For more details about visiting during the pandemic, please read our information about visiting our hospitals.

Virtual visiting

We recognise the importance of relatives and patients being able to communicate, especially during these challenging times.

If you have a smart phone or tablet, you can visit a patient virtually with a video call.

You'll need to download the free aTouchAway app:

You can also use it on your computer or laptop with Chrome, but you'll need to have a webcam, mic and speakers.

Once you've created an account you will need to:

  • contact the ward and give them the email address used to set up the account
  • ask the ward to arrange a time for your virtual visit

For any support, advice or feedback, contact

Virtual visiting support from Life Lines

Our visiting project is supported by Life Lines.

Life Lines was set up to allow families to see and speak to their loved ones in hospital via a tablet, as a result of changes to visiting policies due to coronavirus (COVID-19).

Tablets supplied through Life Lines have now been delivered to more than 140 hospitals across the UK, with the help of project partners and generous donations.

Visit the King's Health Partners website where you can find out more about Life Lines and also donate to the project.