Appointments

Your appointment

We hold appointments:

• face-to-face
• by video call

Face-to-face appointments take place at Bowley Close or in your home.

How to get an appointment

You can ask your health, education or social care professional to refer you.

They'll assess your needs and refer you if you meet our criteria.

Changing or cancelling your appointment

Phone: 020 3049 7751

Email: [email protected]

Please try to give us at least 24 hours' notice. This will allow us to offer the appointment to someone else.

Before your appointment

We'll let you know the type of appointment and what to do.

During your appointment

At your first appointment we'll:

• review and talk about the information sent to us
• ask you to show how you're currently communicating
• ask you to try different communication systems
• discuss next steps with you

We'll try to meet your needs by reviewing the areas you need support with and your areas of strength. We'll also see where we can support the people you communicate with.

Appointments usually last 2 hours.

Our team consists of:

• speech and language therapists
• occupational therapists
• a technician
• a rehabilitation engineer

You may see 1 or all of the team, depending on your needs.

A key community therapist will provide regular support to you throughout the assessment process and track how you use the equipment.

After your appointment

We'll tell you and those involved in your care about the next steps. This may include a short-term loan to trial augmentative and alternative communication (AAC) equipment.

You'll have a review appointment after the trial period to decide on a long-term loan.