Overview

Our clinical response team can help if you're concerned about the welfare of a patient who is staying on one of our wards.

You can contact us if you:

• are concerned about a patient's care and wellbeing
• notice that the patient's condition is getting worse
• have already spoken to the ward nurses and doctors
• think there is confusion about what needs to be done for the patient

Please call us and leave a message. We check the answerphone regularly.

When we receive your message, we will:

• visit the patient to check on their condition
• talk to medical staff and other health professionals as needed
• agree actions with the staff looking after the patient

If the patient gives us permission, we'll call you back to let you know the actions we have taken and tell you how the patient is.

This call can be at any time, including during the night.

Our service is run by a team of senior health professionals.