Appointments

How to get an appointment

Our clinics are by appointment. We also offer walk-in services at community day centres.

We hold clinics in Lambeth and Southwark.

If you're living in an accommodation centre, hostel, or hotel where we provide a clinic, please drop in. You can also tell your key worker that you want to see us.

Changing or cancelling your appointment

Phone: 020 3049 4700

Before your appointment

During your appointment

Your first appointment can take up to an hour. We can offer a telephone interpreter in your chosen language if you need one.

You'll see a nurse or specialist worker who will ask you questions about your general health. They'll also ask how you want us to contact you in the future.

Depending on your health needs, we may need to carry out further tests.

We'll help you register with a GP, and will discuss and agree a care plan with you.

There may be student nurses at your appointment. We'll ask for your consent for them to be there.

If you would like to have someone with you during your appointment, please tell a member of the team. You can bring a friend or relative.

Confidentiality

We work with other health and voluntary organisations. We share information if it is in your best interests. Please tell the nurse or specialist caring for you if you do not want your information shared. We'll respect your decision.

We'll only pass on confidential information without your permission if we need to protect you or someone else from very serious harm. We'll always talk with you about this first.

If you want to know more about confidentiality, please ask one of our clinic staff.

After your appointment

We'll ask you to return the following week to get any test results. You can get your results by:

• dropping in at the same clinic and asking to speak to a nurse
• phoning 020 3049 4700