Appointments

Most of our appointments are face-to-face. We offer a few virtual appointments. Please check your appointment letter or text message for details about your appointment type.

Most appointments are in Tower Wing, Guy's Hospital. Some clinics take place at the St Thomas' Hospital dental centre. Please check your appointment letter or text message for details before you start your journey.

At busy times it can take an extra 15 to 20 minutes to get to the correct floor by lift in Guy's Tower.

Some treatments are carried out by undergraduate or postgraduate student dentists. Dental students are supervised by a qualified dentist.

How to get an appointment

Your dentist can refer you to our service.

You cannot self-refer to this service.

Changing or cancelling your appointment

Phone: 020 7188 1787

Email: [email protected]

You can change or cancel your appointment up to 24 hours before your appointment date. Please give as much notice as possible so that we can offer cancelled appointments to other patients.

We may discharge you back to your dentist if you:

• reschedule your appointment more than once
• fail to come to an appointment
• fail to give at least 24 hours' notice before cancelling an appointment

Before your appointment

Please arrive 10 minutes before your appointment time.

Our language support page has information about how to book an interpreter for your appointment.

During your appointment

When you arrive, please check in at reception and take a seat in the waiting room. You may be asked to complete a form with details of your medical history.

You may see a junior member of the team or an undergraduate first, then a consultant will see you. We'll see you in a side room or in a larger, open clinic.

We'll discuss your medical history with you and examine your mouth. You may need an X-ray.

We'll discuss your treatment options with you. If you need any treatment, we'll arrange a follow up appointment. No treatment will be done at your first appointment.

Your appointment can take up to 3 hours or more.

After your appointment

After your appointment, we'll send a letter to your dentist with a full report and suggested treatment plan. We'll send you a copy of this letter. When you get it, we advise you make an appointment with your dentist to discuss the plan.

If you are suitable for treatment, we'll add you to our waiting list. 

If you experience pain while waiting for your next appointment, please contact your dentist for an emergency appointment. You should visit your own dentist for routine check-ups while you're being treated by us.