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Sexual health appointments



Helpline: 020 7188 6666

Phone: 020 3049 4006 to cancel or reschedule your appointment.

How to get an appointment

You can book your appointment online.

If you have symptoms and would like an appointment to see a clinician, please call us.

We also offer a limited walk-in service. We'll offer you the next available appointment slot. If all appointment slots are full, we'll ask you to phone or come back the following day. We do not book appointments any further than the next 24 hours.

You can also ask your doctor to refer you. 

Book your appointment

Find out how you can book your sexual health appointment.

  • Services for young people under 18

    If you're under 18, you are welcome at all our clinics.

    We are here to help with your sexual health, relationship and contraceptive needs. We will also listen if you're worried about something and need to talk.

    A healthcare professional will ask you about your:

    • sexual health
    • home situation
    • relationships

    Book online if you are 18 and under and would like a call back to book an appointment.

    We run a walk-in clinic for young persons on Wednesday, 1pm to 6pm at Streatham Hill clinic. You do not need to book an appointment.

  • PrEP

    Pre-exposure Prophylaxis for HIV (PrEP) is available free through the NHS. It is available at all our clinics.

    Book a telephone call back appointment. If there are no appointments and you need PrEP urgently, please call 020 7188 6666.

    If you have not had PrEP before, we will:

    • discuss how it works and explain the different ways to use it
    • talk about your mental health, any drug or alcohol use, and offer support if you would like it
    • arrange your check-up for STIs
    • offer vaccinations for Hepatitis A and B and HPV

    If you are taking PrEP, please do a check-up (including an HIV test) at home.

    Book your check up at Sexual Health London (SHL)

    You may be able to receive more PrEP without needing to come to a clinic if you have:

    • a negative HIV result from SHL within the last 4 weeks and 4-6 weeks of PrEP left

    More information

    HIV i-Base: UK guide to PrEP

  • Emergency post exposure prophylaxis (PEP)

    We offer emergency post exposure prophylaxis (PEP). Please walk-in to one of our clinics if you think you are at risk and need PEP.

    You can also call 020 7188 6666.

What to expect at your visit

Find out what happens at your appointment.

  • Before your appointment

    We will send you:

    • a welcome text message with your patient number and other useful links, such as how to ask for home testing kit or contraception online
    • a text message to confirm your appointment. Please show this at reception when you arrive for your appointment
    • a reminder text message
    • other text messages with information about contraception choices, PrEP and a link to check if your alcohol consumption is causing problems

    Patients should not pee for 2 hours before their appointment.

  • During your appointment

    Appointments are face-to-face. We might speak to you on the phone before asking you to come to a clinic.

    We also offer:

    • virtual follow up clinics
    • telephone assessment clinics

    Please arrive no more than 10 minutes before your appointment. If you've booked online, please arrive 10 minutes before your appointment to register.

    If you arrive more than 10 minutes late, you'll need to rebook your appointment.

    Most appointments last 30 to 40 minutes. If you need treatment for an infection, your appointment can take up to 90 minutes.

    You will be offered a check-up at your appointment. This includes a:

    • blood sample
    • urine sample
    • possible swabs vaginal, bottom and throat swabs)

    If you are coming to the clinic for contraception we will:

    • measure your height and weight
    • take your blood pressure

    If you are coming for the coil or implant, the procedure will take place in the clinic. You will get information about what will happen before you come for your appointment.

    Our team is made up of:

    • doctors
    • nurses
    • health advisors
    • health care assistants
    • administration support

    You might see more than one member of staff at your appointment.

  • After your appointment

    We will tell you if we need to see you again.

    We will send you a text message with more information on:

    • conditions
    • management
    • treatment
    • referrals

    Test results can take up to 10 working days, but it's often much sooner than this.

    If your results are negative, we will send you a text message. We will contact you by phone if you need to come back for treatment.

    You can call our results line for your results.