Coronavirus: sleep disorders centre update
Due to increased demand on the hospital due to the coronavirus (COVID-19) pandemic we are having to make significant changes to our services which may require cancellation of appointments.We hope to resume a normal service again as soon as possible.
See our frequently asked questions for further information.
We are attempting to contact all patients with a future scheduled appointment. In some cases we are changing appointments to a telephone consultation, and in certain circumstances, a video appointment. Some appointments may be cancelled without a future date being arranged at this stage. If we cancel your appointment you will remain on our waiting list and we will contact you in due course. Some patients may be discharged back to their GP and we will write to you if this is the case.
If you have not heard from us within three days of your scheduled appointment please email email@example.com if your appointment relates to a new appointment, or firstname.lastname@example.org if your appointment query relates to a follow up appointment.
If you are unable to use email or your query is urgent, please call 020 7188 3430 and follow the recorded options. Our phone lines are very busy and there may be a wait for your call to be answered.
If you are an existing patient who has previously been seen in our service and need specific advice from the team, please see below for the appropriate option. Please include your full name, date of birth and Guy's and St Thomas' hospital number or NHS number in any email or phone message, as well as your telephone contact details.
Contact us by email for:
- clinical advice
- all queries regarding your appointment or the contact details we have for you
- any CPAP/APAP equipment faults including mask replacements or home testing devices.
Telephone 020 7188 3430:
- if you don't have access to email or our website
- if you need urgently discuss your clinical condition
- if you leave a message on this number it may be a few days before we are able to respond to your query.
Enquiries related to CPAP or APAP issues
Including advice, faults and mask replacements.
Tel: 020 7188 5220 (please only use telephone if you are unable to use email)
Enquiries about the Obstructive Sleep Apnea (OSA) diagnostic (home testing) service
Inlcuding any enquiries specifically related to your appointment, or to report any fauls or issues with home testing devices.
Tel: 020 7188 0839 (please only use telephone if you are unable to use email)
For medication or prescription enquiries
In most instances we will have asked your GP to continue to provide ongoing prescriptions for you, and in this case you should contact your GP surgery.
For enquiries related to specific sleep medications prescribed by us at the sleep disorders centre, please note that we need at least 2 weeks' notice to issue prescriptions.
Tel: 020 7188 8937 (please only use telephone if you are unable to use email)
Enquries related to appointments or administrative issues
The sleep disorders centre is receiving referrals via normal routes. Please be aware that we are not fully operational, and patients may experience a delay in diagnostics.
Please do not use advice requests on e-RS for making referrals.