Appointments

Your appointment

Your appointment may be:

• face-to-face at your home
• by telephone
• by video

How to get an appointment

You can ask your consultant, GP or physiotherapist to refer you.

Changing or cancelling your appointment

• Phone: 020 7188 5094
• Email: [email protected]

Please let us know at least 24 hours before your appointment.

If you do not come to your appointment and have not contacted us, we may discharge you back to the person who referred you.

Before your appointment

If you're having a video appointment we will send you a letter and text message with links for your appointment.

If you are coming for a face-to-face appointment, you'll get a letter or text message reminder before your appointment. Please do not arrive more than 30 minutes before your appointment time.

Your first appointment may last up to 1 hour. If you are late, we may not be able to see you.

Wear flat and comfortable footwear as we may test your balance and do other standing and walking activities.

During your appointment

We may ask you to complete questionnaires when you attend your first and last appointments. Please let us know if you have difficulties with this.

Your physiotherapist will:

• ask you when your symptoms or problems started and how they’re affecting your life
• perform an assessment
• explain how you can manage your condition at home

We're a teaching hospital and students might be involved in your care. The students are supervised by qualified staff and it is valuable training for them. It does not affect the quality of your treatment but please tell us if you do not want them to be involved. We'll always respect your wishes.

After your appointment

Your physiotherapist will discuss with you the best way to manage your problem. This can include:

• advice on how to manage your condition at home
• a course of physiotherapy exercises
• videos to help with some of the difficulties you caused by your condition