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NHS e-Referral Service: information for patients

Patients and visitors

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What is the NHS e-Referral Service?

The NHS e-Referral Service (previously known as Choose and Book) is a national electronic referral service that allows you to choose the place, time and date for your first outpatient appointment. You can find out more about the e-Referral Service on the NHS website.

Using the e-Referral Service at Guy's and St Thomas'

We’re working hard to make all our services directly bookable on the e-Referral Service. However in the short term some services may only be available as indirectly bookable.

Indirectly bookable services

For indirectly bookable services: your GP will give you a letter with the number you need to call to book your appointment and the opening hours for the service.

Direct bookable services

For directly bookable services: you can view your hospital choices and book your first outpatient appointment in a number of ways: 

  1. at the point of referral, whilst at your GP appointment
  2. via the national e-Referral Service appointment line: 0345 608 8888 (Monday-Friday, 8am-8pm, weekends and bank holidays 8am-4pm. Closed Christmas Day. Call charges from landlines and mobile networks may vary).
  3. online: e-Referral Service on the NHS website
  4. textphone: 0345 850 2250.

To book your appointment online or via 'The Appointment Line', you will need your unique booking reference number and password. Please contact your GP practice if you do not have this or have lost it. You do not need to see your GP as a member of the practice team should be able to help.

Information for GPs

For updates on services and the e-Referral Service, see NHS e-Referral Service: information for GPs