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Information for visitors to our hospitals

Patients and visitors

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We are temporarily not allowing any visitors into our hospitals and community sites unless under exceptional circumstances.   

If you have been permitted to visit, please follow our visiting permit guidance that includes taking a lateral flow test before you come.

This applies to our:

There is different guidance for: 

Adult inpatient wards and critical care units

We have made the difficult decision to temporarily stop visiting because of the number of positive COVID-19 (coronavirus) cases in our local community and the speed at which the Omicron variant is spreading.

While it is our responsibility to keep our patients safe, we understand how important it is for them to have regular contact with family and friends.

We will continue to support virtual visiting so that people can still feel connected to their loved ones. There are also other ways to stay in touch.

We might still allow visiting in exceptional circumstances

You can also check with the ward or department.

We are reviewing our visiting arrangements regularly and they may change at short notice.

Outpatient departments and the emergency department

You should attend outpatient appointments and the emergency department (A&E) alone where possible.

This does not apply to people who need a chaperone or a carer for support.

A friend, carer or family member can collect you from the entrance of the hospital when you are leaving. If you need help to get to the entrance to meet them, one of our porters or nursing staff will help you.

Read more about what to expect if you have an outpatient appointment.

Exceptional circumstances

We'll support visiting in exceptional circumstances.

This might be when a patient is at the end of their life, or receiving difficult news and needs more support from loved ones. This also includes patients needing support from a carer. 

Please contact the ward or department for more information. 

If you are visiting us, please follow our visiting permit guidance under exceptional circumstances.

Contacting your relative or friend

We understand that you may want to find out how your friend or relative is. There are many ways you can keep in contact, such as calling the ward, calling your friend or relative directly or writing a letter.

Virtual visiting

We recognise the importance of relatives and patients being able to communicate, especially during the coronavirus (COVID-19) pandemic.

Find out more about virtual visiting.

Calling the ward

You can call the hospital switchboard and ask for the ward they are staying on. If possible, your friend or relative should nominate one person to call the hospital and act as a link for everyone else. This helps our nursing staff care for patients. Also, to protect patient confidentiality, we can only give limited information over the phone.

Calling your friend or relative directly

In most cases, you can also call your friend or relative using their bedside phone. However, you'll be charged at a premium rate for these calls.

You may be able to call your friend or relative on their mobile phone. Mobile phones are not allowed in certain areas of the hospital, so please check with the ward staff or your friend or relative.

Writing a letter

You can write to your friend or relative in hospital. Please make sure you address the letter or card with their full name, the name of the ward and the correct hospital address.

Sending or bringing flowers

If you wish to bring or send flowers, please check with ward staff for any restrictions first. Flowers are not allowed in some areas of the hospital for risk of infection.

Accommodation for relatives and friends 

We have visitor accommodation at both hospitals. See our accommodation page for details.

Finding your way around

Restaurants, shops and more

All our hospitals have a range of cafes, shops, restaurants and even a cinema.

Facilities at Guy's

Facilities at St Thomas'

What to do when you visit

If you are able to visit,  we expect you to follow our rules to help us keep our patients, other visitors and staff safe.

Read our visiting rules.

Spiritual care

Our spiritual care and chaplaincy service offers spiritual, religious and cultural care at any time you need it.