Your privacy

Please find below information about our privacy policy, copyright and general practices of this website.

Privacy statement

We're committed to the privacy of individuals using this website. This privacy statement sets out the privacy practices for Guy's and St Thomas' website - www.guysandstthomas.nhs.uk. It applies solely to this website.

Some of the forms on our website collect personal information from you. We're asking you to 'opt-in' before giving us any personal details. This is due to a change to the rules which govern how we can communicate with you and a new regulation on personal data (the General Data Protection Regulation) coming into force. Therefore the new approach relies on you giving us your consent before sharing any personal details with us. If you don't want to share any information there are other ways you can get in touch, for example by phone and email.

We prioritise the security and privacy of your data by utilising Amazon Web Services (AWS) and Drupal to manage and store backups. They are retained in their original state until overwritten, ensuring data availability and recoverability with data persistence is maintained until overwritten. We have industry-standard security measures like encryption and access controls in place, and backups are periodically updated and overwritten as part of our regular maintenance schedule. This ensures the most current data is available while efficiently managing storage resources. By using our services, you acknowledge and agree to these data retention practices.

Any information you do submit will be kept in the strictest confidence and will never be passed on to a third party, unless there is a legal obligation to do so. 

Our website uses cookies to help us monitor site usage, for example pages looked at and the type of browser used. Cookies are not used to identify you as an individual.  

For more information about your privacy and personal information, visit:

• your health records
• Freedom of Information Act
• our use of cookies

Copyright

The content of this website is the copyright of Guy's and St Thomas' NHS Foundation Trust unless otherwise stated. Where copyright applies, visitors can download material for private research, study or in-house use only. This is subject to material being reproduced accurately and not used in a misleading context. Visitors must not copy, distribute, or publish any material from this website. Any other use of copyright material requires the formal permission of Guy's and St Thomas' NHS Foundation Trust.

Permission to reproduce Guy's and St Thomas' NHS Foundation Trust copyright material does not extend to any material on this site which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

Information specifically for patients and families has been reviewed for accuracy, but we hold no responsibility for alterations made thereafter without our consent.

Accuracy

We work hard to ensure that the information on our website is accurate, complete and kept up to date. However, medical knowledge is constantly changing and we cannot guarantee that all of the information is accurate and consistent with current NHS practice.

Availability

We cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.

Links

Links from this site to other websites are provided for information only. We cannot accept responsibility for the sites linked to, or the information found there. A link does not imply an endorsement of a site. Similarly, not linking to a particular site does not imply lack of endorsement.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Further information

If you have any questions about our terms and conditions or the practices of this website, please contact us.

Social media channels

Guy's and St Thomas' social media channels are managed by the communications team. Find out more about our use of social media channels.