Helpdesk and support
MyChart patient app
- Overview
- Sign up to MyChart
- Proxy access for parents and carers
- Test results
- Data and security
- Current page section : Helpdesk and support
MyChart patient helpdesk: 020 7188 8803
The helpdesk is open Monday to Friday, 9am to 5pm (excluding bank holidays).
You can leave us a message outside these hours, or if the service is busy, and we will call you back.
Email: mycharthelpdesk@gstt.nhs.uk
Please include your:
- name
- date of birth
- postcode
- a sentence about your enquiry
We review emails regularly within office hours.
Help and information
Visit the MyChart login page
Select Forgot username? below the sign in button and follow the instructions on screen.
Visit the MyChart login page
Select Forgot password? below the sign in button and follow the instructions on screen.
Your password should be between 8 and 20 characters long and include:
- an uppercase letter
- a lower case letter
- a number
- a special character
Go to the MyChart login screen
Under New user select the Sign up now button.
Click on Sign up online and follow the instructions on screen.
If your phone supports face or fingerprint ID you will also be offered the option to switch this on for your MyChart account. We recommend that you do this.
Test results will be added to your MyChart account after a few days or weeks. Times may vary depending on the type of test.
Read more information about test results and when you'll receive them.
If you are a parent or carer of a child or young person under 18, please speak to your child’s healthcare team at their next appointment to request a proxy account.
Need urgent medical help?
MyChart is not for urgent problems or emergencies. If you have a serious medical problem and need help, call 999 or go to your nearest emergency department (A&E).
Log in to MyChart
You can access your health record in MyChart on your mobile, tablet or computer.