Appointments

We offer face-to-face appointments. There is no drop-in service.

How to get an appointment

You GP or health professional can refer you to our service.

Changing your appointment

To change or cancel your appointment, please phone the clinic where you're due to be seen. Please let us know as soon as possible so we can offer your appointment to someone else.

If you do not attend your appointment, we may discharge you from our service. You'll need to be referred again to get a new appointment.

Before your appointment

Please wear appropriate clothing which allows the orthotist to examine and assess the area of your body under concern.

If you prefer to see a male or female member of clinical staff, please tell the administrator when booking your appointment.

Please arrive no more than 30 minutes before your appointment.

During your appointment

You may see 1 or more member of our team at your appointment.

They'll assess you to see if an orthotics device will benefit you. You’ll be able to discuss your aims and expectations with them.

The length of your appointment will depend on the appointment type.

Students may be present at the clinic to gain valuable training experience. If you would prefer students not to be present during your appointment, please tell a member of staff. This will not affect your care and treatment.

After your appointment

We'll book you appropriate follow-up appointments as required. We'll write to your GP if necessary to update them about your care.

If you have any questions or problems, please speak to the team you are seeing.

Patient initiated follow-up (PIFU)

If it's available for you, we'll ask if you want to be added to our list for patient initiated follow-up (PIFU) appointments.

This allows you to decide if you need to see us again for up to 2 years after you've been prescribed your orthosis.

During the 2 years, you can ask for repeat and/or replacement orders of your appliance without an appointment, as long as your symptoms do not change.

If your symptoms change or recur within 2 years of your last appointment, please contact us to book a review appointment.

If your orthotic prescription is for footwear, you can hand these in to reception for repairs. You do not need an appointment.

After 2 years, please contact us to arrange a review appointment. During this appointment, we'll make sure your orthosis is the right design, fit and function for you.

If we do not hear from you after 2 years, your referral will be closed.