Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are here to help

Diabetes and endocrinology: frequently asked questions about coronavirus

Information for patients

Frequently asked questions

Please see some answers to common questions we have received during the coronavirus (COVID-19) pandemic.

  • I have been referred to the service but have not heard anything

    We have received your referral but are currently not scheduling any new patients unless clinically urgent. You will remain on our waiting list and we will be in touch with you in due course.

  • I am worried I might have coronavirus (COVID-19)

    Please call NHS 111 for advice. 

  • I am on medication prescribed by your team and am not sure if I should stop them

    Do not stop any medication unless specifically told to do so by your clinical team. 

  • I have an appointment soon and have not heard from you

    We are attempting to contact all patients in advance of your appointment. If you have not heard from us and your appointment is less than three days away contact us as detailed on our website.

    Due to the current situation with coronavirus (COVID-19), we have significantly reduced our clinical activity. Each case has been reviewed by a clinician.

    Patients have either had their face-to-face appointment converted to a telephone consultation or have had their appointment deferred and added to a waiting list to be booked at a later date.

  • My medication is running out and I need a prescription

    If the medication is usually prescribed by your GP contact the surgery. If we usually prescribe your medication, contact us as detailed on our website. Please use email unless your request is urgent.