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Emergency services

What to do in an emergency 

Coronavirus: emergency service update

We have visiting restrictions in place. Please check visiting patients page before you come to the emergency department.

Please visit the main Trust coronavirus (COVID-19) page for more information.

Services overview

For medical advice when it is not a life threatening emergency, please contact NHS 111 first.

In a medical emergency, call 999 or come to A&E.

We offer threAmbulance outside A&E at St Thomas' Hospitale distinct emergency department (A&E) services. 

If you have been suffering from a medical problem for more than 48 hours, or have a long standing illness or health problem, please try:

  • ""calling NHS 111 first or go to 111 online for assistance – before coming to the emergency department (A&E). NHS 111 can help you right away. The NHS 111 advisors will assess your needs and if you need urgent care, NHS 111 can book you in with one of our emergency departments to be seen quickly and safely if necessary.

    They can also tell you about alternatives to A&E that could prevent an unnecessary trip to hospital.

    Across south east London, NHS 111 can also issue prescriptions to a pharmacy of your choice.

    NHS 111 service is available 24 hours a day, 365 days a year.

  • calling your GP surgery to make an appointment to see your usual doctor.  

More information about our department

Our emergency department (A&E) was recently rated 'outstanding' by the Care Quality Commission after an inspection they carried out at the end of 2015.

We see approximately 150,000 patients per year, making us one of the busiest emergency departments in London. We also see around 100 ambulances every day.


Facts and figures about the emergency department (A&E)

We have one of the NHS’s busiest A&E departments, with around 150,000 attendances a year.

Every day, that’s around 420 patients in total.

  • 190 patients are seen in our Urgent Care Centre (UCC) which deals with urgent minor illness and injuries.
  • 160 patients are seen for serious issues/conditions.
  • 70 children are seen in children’s A&E.
  • 100 ambulance arrivals.
  • 100 emergency patients admitted to Guy’s or St Thomas’ Hospitals of which 10 are children.