Appointments

Your appointment

We offer telephone or face-to-face appointments. Please check your appointment letter for details.

Please let us know as soon as possible before your appointment if you change your phone number, address or GP.

How to get an appointment

Your GP can refer you to our kidney stone service. In an emergency, you'll come to us from our emergency department (A&E).

Pain from kidney stones can be severe and unpredictable. If you are in extreme pain, please go to your nearest A&E.

If you’re an existing patient and have mild to moderate symptoms, please contact us and one of the team will get back to you.

Changing your appointment

• Phone: 020 7188 7638
• Email: [email protected]

We'll send you a text message reminder before your appointment. This will include a link to allow you to change or cancel your appointment.

If you do not attend your appointment and do not contact us to rearrange it, you'll be discharged back to your GP.

Before your appointment

For face-to-face appointments, please arrive no more than 30 minutes early.

For telephone appointments, we'll phone you within an hour of your appointment time. It is not always possible for us to call at the exact appointment time. We'll always try to make it as close as possible.

We may contact you before your stone clinic appointment if you need to come for an X-ray or scan.

During your appointment

You'll see a kidney stone specialist. This could be:

• doctor
• nurse specialist
• trainee doctor

For face-to-face appointments, please allow 2 hours for your appointment. You may need to have an X-ray, scan or blood test on the day.

We may ask you to provide a urine sample when you arrive at the clinic.

After your appointment

We'll write to your GP about your appointment with details of any further tests or treatment.

We'll book appointments for any further tests or treatment. Please let us know when you've completed any tests or scans that we've asked for.

If you do not hear from us after a test or a procedure, please contact us to make sure that we organise the necessary follow-up.