Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are here to help

Coming for your assistive communication appointment

Helping to make communication quick, simple and effective

Coronavirus: assistive communication update

In response to the coronavirus (COVID-19) outbreak, please read our advice and information before attending the service.

How do I get an appointment?

You can be referred to our service by a health, education or social care professional.

They will assess your needs and refer you to our service, subject to you meeting our assistive communication referral criteria.

If you have not received an appointment,please contact us by telephone 020 3049 7751 or email

  • Changing or cancelling your appointment

    If you need to change or cancel your appointment, please contact us by telephone 020 3049 7751 or email

    Please try to give 24 hours notice so that we can offer your appointment to another patient. 

  • Before your appointment

    Please bring your current communication system even if this is faulty/broken. 

    This could be low-tech systems (for example an alphabet chart or a communication book) hi-tech systems (for example iPad, Grid Pad Pro), or both.

  • What to expect at your appointment

    During your first appointment:

    • we will review and discuss the information sent to us, to make sure we're able to meet your needs in the most effective way

    • we will ask you to show us how you are currently communicating – this will help us to review the areas you need support with and your areas of strength. It also helps us see where we can help to support the people you communicate with, your 'communication partners'

    • we will explore with you how best we might meet your communication needs

    • we may ask you to try different communication systems, including devices, that may best meet your needs.

    • we will then discuss next steps with you.

    Appointments usually last approximately one and a half to two hours.

    The team consists of speech and language therapists, occupational therapists, a technician and a rehabilitation engineer. You may see one or all depending on your needs.

    A key community therapist is ideally in place throughout the assessment process. They will provide regular support to you and monitor how you use the equipment.

  • After your appointment

    Follow-up arrangements will be made with the team during your appointment or by phone afterwards.

    We may ask you to trial one of our devices at home for a period of time. After the trial period, we'll decide if the device is suitable for your needs – if so, we'll provide you with the device.

    If you have any questions, you can also call or email your therapist. Alternatively, you can call our administrator on 020 3049 7751 or email

Useful links 

  • Communication Matters – UK charity that promotes the best possible communication for people with complex communication needs.
  • Motor Neurone Disease – The MND Association is the only national charity in England, Wales and Northern Ireland dedicated to improving care and support for people affected by MND.
  • SCOPE - Scope is a charity that supports disabled people to have the same opportunities as everyone else.
  • NHS England - NHS England is a commissioning board for health services across England. Its ambition is to place the patients and the public at the heart of everything we do in the NHS.
  • Environmental Control Services (North Thames) – provides electronic assistive technology to severely disabled people in north London.
  • Environmental Control Services (South Thames) – provides electronic assistive technology to severely disabled people in the south Thames region – call Kathryn Thom, clinical manager, on 01634 833923 or email


Assistive communication service
Bowley Close Rehabilitation Centre community services
Bowley Close
Farquhar Road
London SE19 1SZ

Tel: 020 3049 7751


Opening times: Monday-Friday, 9am-5pm