Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are here to help

Coronavirus update and advice: urology patients


In response to the ongoing coronavirus situation we have had to make significant changes to our service. We will continue to update our website with the latest information.

Information regarding the symptoms of coronavirus and instructions on self-isolation can be found on the NHS website.

If you have either a high temperature or a new, continuous cough it is very important you self-isolate. Please let the urology department know, and do not come to your outpatient appointment or for your surgery. This is to protect other patients and our staff. We won’t be able to see you if you are having these symptoms.

Managing your anxiety

We realise that this is a difficult and worrying time. Please visit the NHS website for more information about coronavirus (COVID-19). You may also find it helpful to read or download our leaflet 'Looking after your wellbeing during the coronavirus (COVID-19) pandemic' (PDF 359Kb). 

The situation is changing rapidly and we will aim to keep you informed but please do contact our telephone advice line if you have any queries or concerns on 020 7188 2243.


In order to help us manage the increasing demand on our services, we have had to cancel a number of outpatient appointments. Some appointments are being changed to telephone appointments. If this applies to you, you will be told to stay at home and expect a call from a doctor at about the same time as your original appointment. All future appointments are being reviewed by our clinical teams.

New patient clinics (one-stop clinics) are still running, but are reduced after a review of the referrals by a specialist. This is to make sure that only those who really need face-to-face consultations have to travel to hospital. We are producing some information sheets for GPs to help them to treat you outside of the hospital environment.

For more information, read our patient leaflet about outpatient appointments during the coronavirus (COVID-19) pandemic (PDF 411Kb).

Patients with planned surgery

We are working to prioritise patients who need the most urgent surgery, and reduce the amount of operating we do. This is so that staff can be freed up for other areas of the hospital where they are needed. We realise that this is very concerning for you and a telephone advice line has been set-up (see below).

Telephone advice line

For our existing urology patients with urgent clinical queries, a telephone advice line has been set-up on 020 7188 2243.

Unfortunately we don’t know yet when services will be back to normal and we cannot give new appointments out. This advice line will be answered Monday to Friday, 9am-5pm. We will do our best to answer quickly, but please understand that it is likely to be very busy. If the enquiry is not urgent please do not use this line.

We appreciate these are difficult times but hope that the measures above will allow us to prioritise the most urgent patients.