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Facial nerve service - information for patients




Facial nerve service
Ear, nose and throat (ENT) department
3rd floor, Southwark Wing
Guy's Hospital 
Tel: 020 7188 2215


For information about our children's service, please see the Evelina London website

Information for outpatients

  • How do I get an appointment?

    We accept referrals from GPs, however many patients are referred by other hospital doctors and from physiotherapists.

  • Cancelling or changing your appointment

    To cancel or change an appointment, please call our appointments line on: 020 7188 8872 (adults) or 020 7188 4000 (children's).

  • Before your appointment

    Please bring a list of any medicines that you are currently taking.

    If your symptoms are irregular, keeping a diary of them may be useful.

    You should avoid aspirin for a week prior to the appointment.

  • What to expect at your appointment

    Your initial appointment is usually with a team of three to four doctors and facial therapists.

    You'll be asked to fill in some questionnaires on arrival, and are likely to have a video record made of your facial nerve function.

    Some patients may have facial botulinum toxin (botox) injections as part of their visit.

    The whole process may take up to two hours.

  • After your appointment

    Arrangements for any follow-up care will depend on the outcome of your initial appointment.