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Your appointment at the balance clinic



  • Guy's Hospital
    Ear, nose and throat (ENT) department
    3rd floor, Southwark Wing
    Great Maze Pond
    London SE1 9RT

    Tel: 020 7188 2214 
    Opening hours: 8.30am - 5.30pm

  • Map of Southwark Wing

Our balance clinic provides assessments and treatments for people who have dizziness and balance difficulties. The balance clinic team comprises ear, nose and throat (ENT) doctors, audiologists and physiotherapists.


  • Your appointment  

    You will be seen initially in an assessment clinic so that we can diagnose you quickly and speed up the treatment and rehabilitation process.

    Your appointment will last about two hours, during which you will be seen by an audiologist and a physiotherapist who both specialise in dizziness and balance difficulties. They will ask you questions about your symptoms, and you will then have some tests to find out the cause of your problems.  

    They will then discuss their findings with a consultant who will give you a diagnosis and management plan. 

    For more information, see our leaflet Essential information from the balance clinic (PDF 82Kb).

  • Cancelling or changing your appointment 

    If you need to change or cancel your appointment for any reason, contact our appointment centre (ENT access team) on 020 7188 8872. Please tell us as soon as possible so that your appointment can be given to another patient.

  • What should I bring with me?

    • Your appointment letter
    • A list of your current medicines
    • Any recent doctors’ reports.
  • Before your tests 

    • Do not take any anti-dizziness medicines for at least 48 hours before your appointment, because they may affect the test results. Please ask your GP if it is safe for you to stop taking any medicines. Examples of anti-dizziness medicines include: prochlorperazine (Stemetil®), betahistine (Serc®) and antihistamines such as cinnarizine, cyclizine and promethazine
    • Make sure that your GP or practice nurse has checked that your ears are clear of wax before your appointment
    • Avoid alcohol for at least 48 hours before your appointment
    • Do not drink coffee on the morning of your appointment
    • Wear comfortable clothes to your appointment
    • Avoid putting on make-up around your eyes and ears.
  • How will the tests make me feel? 

    Some of the tests may make you feel slightly dizzy. This feeling should stop within a few minutes. As a precaution we suggest that you:

    • Do not drive immediately after the tests
    • Bring someone with you to help you home in case you feel dizzy after your appointment.
  • When will I find out the results?

    The physiotherapist or audiologist will try to tell you as much information as possible about the test results at the end of your appointment. Some of the test results will not be available until after your appointment and these will be sent to you and your GP.

    All of your results will be discussed by the team, including the consultant, shortly after your appointment. You may be called back to see the consultant, for further tests, or to start rehabilitation with the physiotherapists.